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Kriaya FAQ – All Your Questions Answered in One Place

Whether you have questions about registration, deposits, games, bonuses, or security — you'll find the answers right here, in plain English.

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Your Questions About Kriaya, Answered

Kriaya is a trusted online gaming platform in Bangladesh. Thousands of players enjoy Fish Games, slots, betting, and Bingo on our platform every day. Whether you're new or a regular, it's perfectly natural to have questions.

This FAQ page covers Kriaya's most frequently asked questions in plain, straightforward English. From opening an account to payments, game rules, bonus terms, and responsible gaming — it's all here. Every answer is based on real player experience, with no complicated jargon.

If your question isn't covered below, you can ask our 24/7 live chat support directly. Our Bengali-speaking team is always ready to help.

Account & Registration

Registering on Kriaya takes just 3 steps. Go to the registration page, enter your name, mobile number, email, and password, then verify with the OTP sent to your phone. Your account will be ready in about 2 minutes.
Go to the Registration Page →

You can register without an NID initially. However, before your first withdrawal or any high-value transaction, you may be asked to submit a photo of your National ID or passport for KYC verification. This process is completely secure and is solely for identity confirmation.

No. Under Kriaya's policy, each person may only hold one account. If multiple accounts are detected, all of them will be closed and balances may be forfeited.

You can change your password from Account Settings while logged in. If you've forgotten your password, use the "Forgot Password?" link on the login page — an OTP will be sent to your registered mobile number to complete the reset.

To close your account, contact Kriaya support. Make sure to withdraw your balance before doing so. If you want to close your account for responsible gaming reasons, you can also use the self-exclusion option.
Deposit

Log in and go to the Deposit page, choose your preferred payment method (mobile banking, bank card, or e-wallet), enter the amount, and follow the on-screen instructions. Your balance is usually updated within 5–15 minutes.
Go to the Deposit Page →

The minimum deposit on Kriaya is generally BDT 500. Limits may vary slightly by payment method. Each method's specific limit is clearly displayed on the deposit page.

Wait 30 minutes first, as network delays can sometimes cause a lag. If the deposit still hasn't appeared, contact Kriaya support with a screenshot of the transaction. We'll verify and resolve it promptly.

Kriaya does not charge any fees for deposits. However, some payment gateways may apply their own transaction fees. Please review the terms of your chosen payment method before making a deposit.
Withdrawal

Log in and go to the Withdrawal section, select your payment method and amount, then submit your request. Funds typically reach your account within 1–3 business days. KYC verification may be required for your first withdrawal.

Mobile banking and e-wallet withdrawals are typically processed within 24 hours. Bank transfers may take 1–3 business days. During peak periods, processing times may be slightly longer.

The minimum withdrawal is generally BDT 500. The maximum limit depends on your account tier and verification status. Fully verified accounts have higher limits.

No, bonus funds cannot be withdrawn directly. Each bonus comes with specific wagering requirements. Once you've met the required betting amount, any winnings from that bonus become withdrawable. Full details are available in the bonus terms and conditions.
Games & Game Lobby

Kriaya offers over 100 games, including Fish Games, slots, live betting, and Bingo — all organized by category in the game lobby. New games are added regularly.
Browse the Game Lobby →

All games on Kriaya are powered by certified Random Number Generators (RNG), which are regularly audited by independent third parties. Every round's outcome is completely random and never predetermined.

If you get disconnected, try rejoining the game to resume from where you left off. Most games support automatic recovery. If your bet was deducted but the game did not start, contact support with a screenshot.

Yes, all games on Kriaya run on both mobile browsers and the app. The Kriaya app is available for both Android and iOS. Game performance on the app is generally better than on a browser.
App Download →
Bonuses & Promotions

New members receive a 100% welcome bonus on their first deposit. That means a BDT 1,000 deposit gives you BDT 2,000 to play with. Referral bonuses and daily login bonuses are also available.

A wagering requirement is the number of times you must bet your bonus amount before you can withdraw it. For example, an x20 requirement on a BDT 1,000 bonus means you need to place a total of BDT 20,000 in bets.

Each bonus has its own expiry period. Wagering requirements generally need to be completed within 7–30 days. Any unused bonus will be cancelled once the period ends. The expiry date is shown when the bonus is activated.

When someone registers and makes their first deposit using your referral link or code, you'll receive a bonus. The bonus is automatically credited to your account once your referred friend becomes active.
Security

Yes. Kriaya uses 256-bit TLS encryption — the same technology used in the banking sector. Your personal information is never sold to third parties. You can find full details in our privacy policy.
Privacy Policy →

Log in and go to Account Settings > Security, then enable two-factor authentication. You'll receive an OTP on your mobile with every login, keeping your account significantly more secure.

Never share your password or OTP with anyone — including someone who claims to be a Kriaya staff member. Kriaya will never ask for your password or OTP. If you notice any suspicious activity, change your password immediately and notify support.
Responsible Gaming

Go to Account Settings > Responsible Gaming to set daily, weekly, or monthly deposit limits. Decreasing a limit takes effect immediately; increasing one requires a 24-hour waiting period.
Responsible Gaming Guide →

Self-exclusion is a tool that lets you take a break from gaming. You can lock your account for anywhere between 6 months and 5 years. During this period, logging in or making deposits will not be possible. You can easily activate it by contacting support.

No. Kriaya is strictly for players aged 18 and above. Age is verified at registration, and identity documents may be requested in suspicious cases. Any account found to belong to a minor will be closed immediately.
Support

You can get instant help through the live chat on our website or app. To reach us by email, write to [email protected]. Our Bengali-speaking support team is available 24/7.

Live chat responses typically take 2–5 minutes. Email queries are answered within 24 hours whenever possible. Complex issues may take a bit longer to resolve.

If you have a complaint, start by explaining the issue in detail via live chat. If it remains unresolved, send a formal complaint by email. Kriaya takes every complaint seriously and works to resolve each one within a set timeframe.

Why Kriaya Stands Out

Our Platform's Best Features at a Glance

Fully in Bengali

Kriaya's site, support, and FAQ are fully available in Bengali, built with Bangladeshi players in mind.

Fast Payments

Deposits processed in as little as 15 minutes, withdrawals in 1–3 business days. Mobile banking and e-wallet support included.

Secure Platform

Licensed and SSL encrypted. Your data and funds are protected with the highest level of security.

24/7 Support

Get help in Bengali anytime, for any issue. Live chat is always active.

Responsible Gaming

Deposit limits, self-exclusion, reality checks — all the tools you need to stay in control.

Mobile App

Play your favorite games from anywhere on our Android and iOS apps. Download is completely free.

Didn't Find Your Answer?

If your question isn't answered here, reach out directly via Kriaya's live chat or email. We're always ready to help.

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