Gaming is meant to be fun — not a burden. Kriaya wants you to play mindfully and responsibly. Set your limits, seek help when needed, and enjoy gaming the right way.
At Kriaya, we believe online gaming should be a healthy form of entertainment. When you play for fun and stay within your means, it can be a genuinely enjoyable experience. But when gaming starts affecting other areas of your life, it becomes a problem.
Responsible gaming is not just about playing less — it is about playing with awareness. Knowing your budget, respecting your time limits, and keeping gaming in its proper place. Kriaya's responsible gaming tools help you maintain that balance.
Online gaming is growing fast in Bangladesh, and with that growth, some players are developing problematic habits. Kriaya is committed to ensuring our platform causes no harm to any player. To that end, we have adopted industry-leading responsible gaming practices.
Remember — gambling is a form of entertainment, not a source of income. Expecting to sustain your lifestyle through casino winnings is not realistic. Play on Kriaya because you enjoy it — not out of fear of losing or the urge to chase wins.
Our customer support team is always here. If you feel that you or someone close to you is struggling with gaming, don't hesitate to reach out. Asking for help is not a sign of weakness — it's the right call.
Log in to your Kriaya account and go to account settings to use these tools. Contact support if you need any help.
6 powerful protection tools to keep your gaming experience safe
Set a daily, weekly, or monthly cap on deposits. Limits take effect immediately once set. To increase a limit, a 24-hour waiting period applies — so decisions are never made in the heat of the moment.
Set a maximum duration for each gaming session. You will receive an automatic alert when time is up. This tool is highly effective for breaking the habit of playing for hours on end.
Take a temporary break from 1 day to 6 weeks. You will not be able to log in to your account during this time. A great tool for clearing your head and reconsidering your habits.
Lock your account for 6 months to 5 years. No access of any kind is possible during this period. This is the most effective step for those who feel their gaming is getting out of control.
Pop-up notifications at set intervals show you how long you have been playing and how much you have won or lost. This Reality Check keeps you aware and in control.
Kriaya's support team can connect you with specialist organisations for gaming addiction. The service is completely free and fully confidential.
Ask yourself the questions below. If the answer to even one of them is yes, it may be time to seek help.
1Do you bet more to try to win back money you've lost?
2Have you tried to cut back on gaming but found you couldn't?
3Are you borrowing money or dipping into savings to fund your gaming?
4Are you being dishonest with family or friends about your gaming?
5Do you feel restless or irritable when you're not gaming?
6Does gaming feel more important than work, studies, or family?
7Are you using gaming as an escape from stress or personal problems?
If you answered "Yes" to 3 or more questions, please contact Kriaya Support. We're ready to help.
Decide in advance the maximum amount in BDT you are willing to spend on gaming each week or month. That budget should be an amount you can afford to lose without it affecting your daily life.
Go to your account settings and turn on deposit limits and a session timer. It takes 5 minutes, but the difference it makes over time is significant.
Take regular breaks rather than playing for long stretches at a time. With the Reality Check feature enabled, the system will remind you automatically.
Check your gaming history once a month. Use your deposit, withdrawal, and time data to understand your own patterns.
If you feel like you're losing control, contact Kriaya Support. We can refer you to professional assistance.
If you feel like you need a break, Kriaya is here to help — no hesitation, no judgment.
Cooling-off period from 1 day to 4 weeks. Ideal for a light break. Access is restored automatically once the period ends.
Self-Exclusion from 6 months to 1 year. Your account will be fully closed during this time, and no promotional emails will be sent.
Self-Exclusion for 2 to 5 years. Most effective for serious cases. An option to extend the period is also available.
You can request a permanent account closure. Your balance will be returned. Re-registration will not be permitted.
To activate Self-Exclusion, message Kriaya Support via Live Chat. We'll process it immediately. During the self-exclusion period, deposits are not permitted — and if a new account is opened, it will be identified and closed.
Kriaya's Tips — simple habits that keep gaming fun
Before you start playing, decide how much money and time you are willing to spend. Stick to those limits.
Never think of gaming as a way to make money. It is entertainment.
Don't rush into more bets after a loss. Take a moment to step back.
Avoid gaming when you have been drinking or are under emotional stress.
Never chase your losses — that's where the real danger begins.
Keep your gaming budget separate from household expenses.
Use Kriaya's deposit limit feature — keeping it active is always a good idea.
Invest time in hobbies and activities outside of gaming. A healthy balance matters.
If you are skipping sleep or meals to keep gaming, that is a sign it has become a problem.
If in doubt, talk to Kriaya Support. Asking for help is always the smart move.
There is no shame in talking about gaming problems. Kriaya's support team is with you 24/7 — completely confidential.
All communications are completely confidential — no judgment, just support.
Sign up with Kriaya and activate responsible gaming tools right from the start. Begin your safe gaming journey the right way.