Your privacy at Kriaya matters deeply to us. On this page, find out exactly what data we collect, how we use it, and how securely we keep it.
This Privacy Policy applies to all data collection and processing related to use of the Kriaya platform. By creating an account or using our services, you agree to this Policy.
Kriaya holds user privacy in the highest regard. This Privacy Policy ("Policy") explains how Kriaya ("we", "us") collects, uses, stores, and protects your ("you", "user") personal data.
Privacy is more than a legal obligation — Kriaya believes that every player's personal data belongs to them. We act as custodians of that data with the utmost care and diligence. This policy is written in plain language so that users in Bangladesh can easily understand it.
Kriaya collects the following types of information:
Identification Details:
Financial Information:
Usage Data:
Kriaya only collects information that is genuinely necessary to operate its services. Data that is not relevant is never collected.
Kriaya uses the data it collects for the following purposes:
| Purpose of Use | What Data Is Used | Legal Basis |
|---|---|---|
| Account Management | Name, email, mobile | Contractual Obligations |
| Payment Processing | Payment details, address | Contractual Obligations |
| Identity Verification (KYC) | National ID, date of birth | Legal Requirements |
| Fraud Prevention | IP, Device, Transactions | Legitimate Interest |
| Customer Support | Name, email, history | Contractual Obligations |
| Marketing & Promotions | Email, Preferences | Consent |
Kriaya retains data in accordance with the following policy:
After a defined period, data is automatically deleted or anonymized so that your identity can no longer be determined.
Kriaya may share your information in the following circumstances:
We will never: Your data is never sold to advertising companies or any third party.
Kriaya uses cookies and similar technologies across its website and app:
Cookies can be managed at any time through your browser settings. However, disabling essential cookies may affect the platform's functionality.
To protect your data, Kriaya has put the following technical and organizational measures in place:
No system on the internet is 100% secure. However, Kriaya is committed to ensuring the highest level of security possible. In the event of a breach, we will notify affected users as quickly as possible.
Kriaya recognizes the following rights you have over your personal data:
To exercise any of these rights, write to us at [email protected]. We will respond within 30 days of receiving your request.
Kriaya does not knowingly collect data from anyone under the age of 18. If we become aware that a minor's data has been collected inadvertently, that data will be deleted immediately and the account will be closed.
If you suspect a minor is using Kriaya, please contact us at [email protected].
For payment-related information, Kriaya applies an additional layer of security:
Kriaya may update this Privacy Policy from time to time. When changes are made:
For any privacy-related questions or complaints:
Kriaya's data protection team treats every request seriously and resolves it within the designated timeframe.
Kriaya's 6 Core Pillars of Data Protection
All data transfers at Kriaya use 256-bit TLS encryption — the same standard applied in the banking sector.
Kriaya does not sell your personal data to any third party. This is a non-negotiable principle we strictly uphold.
Viewing, correcting, or deleting your data — it's all in your hands. Submit a request at any time and we'll act within 30 days.
Kriaya keeps its systems up to date through annual third-party penetration tests and security audits.
In the event of a security breach, we aim to notify affected users within 72 hours.
Kriaya's Privacy Policy is written in plain, everyday language — not complex legal jargon.
As a Kriaya player, you have full control over your personal data. You can exercise any of the rights below at any time by contacting our support team.
The right to receive a copy of all data we hold about you.
The right to have incorrect or incomplete information updated.
The right to request deletion of your data where no legal obligation requires its retention.
The right to export your data in a machine-readable format.
Right to object to marketing communications or profiling.
For privacy requests, data deletion, or any questions:
Register with Kriaya for free. Your privacy and security are always protected.